4 Tools & Solutions for Effective IDD Case Management in 2023

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The noble work of intellectual and developmental disabilities (IDD) case management has long been bogged down by extensive paperwork, inefficient systems, and constant miscommunications. Fortunately, advancements in technology are turning things around for the better, with a slew of dedicated tools and solutions adding plenty of value.

In this article, we cover 4 tools that are fundamentally altering the nature of IDD case management, along with their various features and benefits.

1. Foothold Technology

Foothold Technology specializes in delivering an all-encompassing software suite tailored for organizations catering to individuals with developmental disabilities. It has long been regarded as the best software for IDD support agencies.

Their flagship product, AWARDS, serves as a multi-faceted platform that combines Electronic Health Records (EHR), billing systems, and case management functionalities. This integration aims to simplify operational complexities while elevating the standard of care provided.

  • IDD-Specific Modules: Customizable modules that are designed to address the unique needs of individuals with IDD. These modules can track specialized care plans, behavioral interventions, and other IDD-specific data.
  • Analytics: The data analytics capabilities extend to IDD-specific metrics, allowing for a more nuanced understanding of care requirements and outcomes for this particular demographic.
  • Compliance: AWARDS also includes features that help organizations adhere to IDD-specific federal and state regulations, ensuring that the highest standards of care are consistently met.

2. Core EHR Solutions

Core EHR Solutions presents its flagship offering, the Cx360 EHR software, meticulously crafted to cater to the unique demands and challenges inherent in the provision of IDD (Intellectual and Developmental Disabilities) services. 

By leveraging the capabilities of Cx360, facilities can not only streamline their operations but also optimize financial outcomes, ensuring that they can focus on delivering exceptional care without being bogged down by administrative hurdles.

  • IDD-Specific Analysis: The software is equipped with tools that allow for a deep dive into IDD-specific metrics. This means facilities can gain insights into specialized care patterns, behavioral trends, and more, tailored for the IDD community.
  • Financial Optimization: With a focus on the financial challenges of IDD care, Cx360 aids facilities in evaluating costs specific to IDD services, ensuring that they can maximize reimbursements and maintain financial health.
  • Task Automation: Recognizing the unique daily tasks associated with IDD care, the software offers automation features that reduce manual input, ensuring that care providers can spend more time with individuals and less time on administrative tasks.

3. Wellsky

WellSky emerges as a comprehensive solution in the realm of electronic documentation systems, specifically engineered for Intellectual and Developmental Disabilities (IDD) care. 

Whether your organization focuses on community support or offers residential care services, WellSky equips you with an array of tools designed to enhance productivity and elevate the quality of care you provide.

  • Documentation: The software includes modules that are specifically designed for documenting the unique needs and care plans associated with IDD patients. This ensures that all relevant data is captured, facilitating more personalized and effective care.
  • Compliance Management: WellSky has built-in features that help organizations adhere to IDD-specific federal and state regulations. This is crucial for maintaining the high standards of care required in this specialized field.
  • Service Coordination: Recognizing the multidisciplinary nature of IDD care, WellSky offers tools that facilitate coordination between various service providers. This ensures a more holistic approach to care, which is particularly important for the IDD community.

4. eVero

eVero stands out as a pioneering solution in the field of Intellectual and Developmental Disabilities (IDD) care, offering a collaborative, compliant, and entirely paperless operational environment. 

The platform serves as a nexus, linking disparate provider databases while also integrating seamlessly with essential systems like Payroll, Billing, Human Resources, and Accounting. This interconnected ecosystem aims to streamline operations and elevate the quality of IDD care.

  • Database Integration: eVero's platform is designed to integrate databases that specifically cater to IDD care requirements. This ensures that all data, from care plans to behavioral interventions, is centralized and easily accessible.
  • Compliance Monitoring: The platform includes real-time monitoring tools that track compliance with IDD-specific regulations. This proactive approach minimizes the risk of non-compliance and ensures that care delivery meets the highest standards.
  • Workflow Automation: Recognizing the unique challenges of IDD care, eVero offers specialized automated workflows that are designed to handle the complexities of IDD service provision. This includes everything from individualized care plans to multidisciplinary coordination.


The management of IDD cases is a complex but crucial task that benefits greatly from specialized software solutions. 

The tools mentioned above not only streamline administrative tasks but also enhance the quality of care provided. 

Whether you are a healthcare provider, a case manager, or an administrative professional, these platforms offer robust features that can significantly improve your IDD case management process.

Photo by Nathan Anderson on Unsplash

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I'm Alice and I live with a dizzying assortment of invisible disabilities, including ADHD and fibromyalgia. I write to raise awareness and end the stigma surrounding mental and chronic illnesses of all kinds. 

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